Terms And Conditions
We currently have a FREE SHIPPING promotion on all orders, for delivery anywhere within Australia & New Zealand. All orders have a processing time of just 1 business day to ensure you receive your order as fast as possible. Use discount code FREESHIP at checkout to ensure you get the free shipping promotion.
We can also assist with Express postage orders. We have a flat rate $14.99 AUD express post charge for each order.
As final delivery is entirely beyond our control we accept no responsibility for delays in transit, or any consequential losses you incur as a result of such delays. Our maximum liability in the event of a delivery problem will be the cost of the carriage paid by the consumer for the order in question.
We accept all major credit cards and process payments securely through Paypal Express Checkout. This is the most secure method of payment available today. Please note you do NOT actually need a Paypal account to use this method of payment. You simply click 'Pay by Debit or Credit Card' rather than logging into an existing Paypal account.
We also accept credit card payments through Payment Express who provide a certified gateway that facilitates 3D Secure electronic payments. The Payment Express gateway PCI DSS certified by sysnet and uses industry standard 256-bit encryption verified by the Verisign Trust Network.
We NEVER store your credit card information at any time - even temporarily.
Returns / Money Back Guarantee
LA Muscle have been a global leader in the design and manufacture of award-winning supplements for over 20 years and are one of the only brands to offer a satisfaction and money back guarantee. This means no risk to you.
Please note our guarantee does not apply to special promotional events such as (but not limed to) Black Friday / Cyber Monday weekend and where discounts codes have been used.
However, while any claims made under this guarantee are rare, with LA Muscle being a sought after brand, any claims made are often from unscrupulous buyers. This means that there are certain conditions that must apply for this guarantee to stand and protect the rights of honest customers. This is not an attempt to avoid the guarantee but to ensure claims are made on a fair and reasonable basis.
- LA Muscle products are made of the highest quality pharmaceutical grade ingredients and you will start feeling results as soon as you start taking them. As such, we will accept a claim providing it is made within 7 days of the date your product was delivered, thus allowing a full week to trial the product. You do not need to send the product back within 7 days, simply notify us within that period by emailing firstname.lastname@example.org
- Product Trials are not included under the money back guarantee. Product Trials are designed so that you can see if LA Muscle is the right for you, prior to moving on a full program.
- In the event that you have purchased two of the same items and wish to return both, then only one of the items can be opened. For example, if you purchased 2 x Norateen Gold and return both opened then only one will be refunded under this guarantee. If you return one opened and one still sealed, then both can be refunded.
- Returns should be sent using tracked post to our fulfilment centre in Australia at LA MUSCLE RETURNS, PO Box 136, West Burleigh QLD 4219 address. Please email confirmation of the tracking number to email@example.com so we can look out for the return.
- Returned items should contain the balance of the product. This means only 7 days worth of product can be used for the guaranteed to stand, this may seem an unusual requirement, however this is to prevent customers who order products, empty the entirety of the contents into other containers and then submit a claim.
- The maximum number of items that can be claimed for in a single order is one. This requirement is to prevent customers ordering multiple products, or stacks, and then trying to submit a refund request for all of them. We offer trial sized products so you can see if LA Muscle is for you.
- Ordering a product as a means to become a verified customer to then leave feedback or reviews of other products in the range not ordered will nullify the money back guarantee. This is to mitigate other supplement sellers trying to leave false and negative reviews.
- Refunds will only be made to the payment method used for the purchase. This is done through our merchant platform which only allows us to refund in this method. We have no means of refunding to an alternative payment method.
If you have any queries or feedback regarding the terms of our money back simply email us at firstname.lastname@example.org and let us know. We are always looking to improve our services and customer feedback is vital to achieve that.
LA Muscle products are sold across Australia & New Zealand by wiselight ltd | Registered Office: 71–75 Shelton Street, London WC2H 9JG, UK Registered in England & Wales no. 11462583